Troubleshooting

Something is not working.

The problems people run into most, each with the fix that usually works.

My file will not load.

Check the format and the size. The accepted formats are OBJ, STL, 3MF, binary FBX 7.x, GLB, glTF and ZIP, up to 50MB.

An ASCII FBX is rejected on purpose. Re-export it as binary FBX or as OBJ. A .pdo file is not a 3D model and cannot be read.

My print came out too small.

Fit-to-page was on. Set the print scale to 100% or Actual size, check the tray paper matches the sheet size, and measure the ruler printed on the page.

A piece is highlighted red and will not clear.

The piece is outside the printable area or too large for the page. Move it fully inside, rotate it, or use Fix it. The warning clears the moment it fits.

The result has far too many pieces.

The model is too dense. Decimate it to a few thousand triangles before loading, or raise the minimum-detail setting so small features are merged.

The studio feels slow.

Large meshes are heavy in any browser. Simplify the model, close other heavy tabs, and reduce the 3D separation if the exploded view is sluggish.

I upgraded but still see free limits.

Reload the page. If it persists after a minute, sign out and back in, which refreshes your plan status.

I did not get my confirmation email.

Check the spam folder first. Confirmation and reset emails come from our notification address and can take a few minutes.

None of this helped.

Tell us what you loaded and what you saw, and include the model if you can share it. Most unfolding problems are specific to one mesh and are quick to diagnose.

Try it with your own model

Nothing to install. Drop in a model and see your first template in seconds.

Open the studio